How to Return

How to Return: For UK returns, generate a label via our portal, take it to a Royal Mail post office (no printer needed). Returns have a £3.50 fee for refunds/store credit, exchanges are free. Please note, we are unable to process refunds for in-store purchases online. 

International Returns: Generate a label and drop off at specified points. See below for return fees.

Return Policy: 

• We offer return for refund / exchange / store credit for UK orders.
• Sale items are final and not eligible for returns. 
• We offer  return for refund for International orders. 
• 14-day return period from delivery.
• Items must be unworn, undamaged, with tags.
• Exchanges depend on stock availability.
• For gift returns, please provide order details.
• No returns for pop-up event purchases or altered items.
• Refunds processed within 10 days.
• Bank processing time: 5-10 days.
• Original shipping costs not refunded.
• Faulty items may be returned.
• We're not responsible for lost parcels sent outside of our portal. 

Return postage costs:  

Country	Carrier	Return Fee (all in GBP)
UK	Royal Mail	£3.50
USA	DHL Express	£20
Canada	UPS Standard	£30
Australia & New Zealand	DHL Express	£30
Europe	UPS Standard	£15
Rest of World	UPS Standard	£25

 

Skip the Return, Tailor Your Fit! If your item doesn't fit perfectly, don't worry. We offer tailoring and repairs so you can enjoy your purchase longer. Click to learn more (only available in the UK).